Privacy Policy

TaskLync ("TaskLync", "we", "us", "our") is a technology company based in Pakistan. We operate the TaskLync platform accessible at tasklync.pk and through any associated applications or services.

TaskLync acts as the data controller for personal information collected from users of the platform, including homeowners and professionals. In limited cases, we may act as a data processor where we process information on behalf of service providers strictly for verification and platform operations.

For privacy related inquiries, you may contact us at privacy@tasklync.pk.

Information you provide directly

• Email address when joining or registering
• Address and profile information when creating an account
• Payment information processed securely through third party providers (we do not store full card details)
• Service requests, job descriptions, images, and communications on the platform
• Ratings and reviews submitted after service completion

Information collected during professional verification

• Government-issued identity documents
• Facial verification data used for identity matching only
• Trade license details, certifications, or qualifications (if applicable)
• Insurance information where required for service categories
• Consent based background verification data via third-party providers

Information collected automatically

• IP address and approximate location for security and fraud prevention
• Device, browser, and operating system details
• Usage data including pages visited, session duration, and interactions
• Referral and navigation sources

We use collected information for the following purposes:

• Platform operations: connecting users with verified professionals and enabling bookings
• Communication: sending confirmations, updates, and support messages
• Verification: validating professional identities and credentials
• Fraud prevention: detecting suspicious activity and protecting platform integrity
• Improvement: analysing usage patterns to enhance performance and user experience
• Legal compliance: fulfilling applicable legal and regulatory obligations

We do not sell personal data. We do not use personal data for third party behavioural advertising or profiling.

For users in the European Economic Area (EEA) and United Kingdom, we rely on the following legal bases:

• Contract: processing required to deliver services and fulfill bookings
• Legitimate interests: fraud prevention, platform security, and service improvement
• Legal obligation: compliance with applicable financial and regulatory laws
• Consent: optional communications, which can be withdrawn at any time

We share data only when necessary to operate the platform:

• With service professionals: limited booking details required to complete a job
• With verification providers: identity and background check data where applicable
• With payment processors: secure payment processing handled by third-party providers
• With infrastructure providers: cloud hosting and storage services under strict agreements
• Legal compliance: where required by law or valid legal request

We do not share personal data with advertising networks or data brokers.

We retain personal data only for as long as necessary for operational or legal requirements.

• Inactive waitlist data: deleted after 24 months
• Account data: retained during active use and as required by law
• Verification records: retained for audit and compliance purposes
• Biometric data: deleted after completion of verification process
• System logs: typically retained for up to 90 days

Depending on your location, you may have the following rights:

• Access to personal data
• Correction of inaccurate data
• Deletion of personal data (subject to legal limits)
• Data portability
• Restriction or objection to processing
• Withdrawal of consent for optional processing

Requests can be submitted to privacy@tasklync.pk. We respond within a reasonable timeframe and do not charge for standard requests.

We use essential cookies to operate the platform:

• Session cookies for authentication
• Security cookies for fraud prevention
• Basic analytics for platform improvement

We do not use third party advertising trackers or behavioural advertising cookies.

We implement industry-standard security measures to protect user data, including encryption and access controls.

• Encryption of data in transit and at rest
• Restricted internal access based on role
• Continuous monitoring for suspicious activity
• Regular security assessments and updates

TaskLync is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. Significant changes will be communicated where required. Continued use of the platform constitutes acceptance of updates.

For privacy-related matters:

TaskLync
Privacy Team
privacy@tasklync.pk
Pakistan